Sigh...In many ways, I like System76. But sometimes....well....
I read through a lot of their posted documentation for the model I got recently. But I had a concern....when I bought a Dell Precision 360 (in 2003), part of the documentation was that it could tolerate an ambient temperature of 35°. So I wondered what that spec was for a Thelio Mira. The "brilliant" person who handled my ticket asking that question pointed me at the documentation site...which does not contain that spec. You would hope they'd bother to see if that is actually addressed there before pointing to it.
So to be fair to them, when I pointed this out, they discussed amongst themselves and came up with the figure of 105°, and saying not to worry, it will throttle itself well before that, and just plain shut down if the room continues to get warmer. Which is good enough information, but for a minor niggle fails to "read the room". Did they seriously think a Dell desktop would not operate above 35° F.? If I related to them the Dell spec in °C., I would have hoped to be answered in °C. And again, to be fair, they did explicitly use a °F. tag.
Does tech support really support anymore? Well, yeah, kinda... I do understand competition in the sense that you "diagnose" as quickly as you can and think of the most common thing for a reply, otherwise your competitors will go faster through their support tickets and beat you with answers that are "just good enough," so your sales may lag theirs. It's the classic statistics/KPIs battle which my late brother had to deal with. He worked in Juno phone support, I worked in IT. Average handle time was key; solve maybe part of the problem and get off the phone. My brother had a different philosophy to be more patient and actually solve their problems completely the first time instead of over several calls.
I guess we get to choose, and can hopefully find vendors who make the extra effort to do a more thorough job, and we get to decide if we want to pay a little extra for that.
English is a difficult enough language to interpret correctly when its rules are followed, let alone when the speaker or writer chooses not to follow those rules.
"Jeopardy!" replies and randomcaps really suck!